Privacy Policy
Last updated: July 7, 2026
This Privacy Policy describes how we collect, use, and protect your information when you use our platform. By using the app, you agree to the practices described below.
Information We Collect
- Account information: Your name, email address, and role when you register.
- Business data: Company name, contact details, and billing information you provide.
- Location data: GPS coordinates may be collected when technicians check in or check out of jobs, with your consent.
- Usage data: How you interact with the app, including tickets created, messages sent, and time entries logged.
- Device data: Device type, operating system, and app version for compatibility and support purposes.
How We Use Your Information
- To provide and maintain the service, including ticket management and scheduling.
- To process subscription payments and manage billing.
- To send notifications about tickets, schedules, and important account updates.
- To improve our services and develop new features.
- To comply with legal obligations and protect against fraud.
Data Sharing
We do not sell your personal information. We may share data with third-party service providers (such as payment processors and email providers) only as necessary to operate the platform. These providers are bound by confidentiality obligations and process data in accordance with applicable privacy laws.
Data Retention
We retain your data for as long as your account is active or as needed to provide services. If you request account deletion (see below), we will remove your personal data within a reasonable timeframe, subject to any legal retention requirements.
Account Deletion
You may request deletion of your account and associated data at any time. To do so, use the in-app "Delete Account" button available in your profile settings, or visit our Account Deletion page.
Data Security
We use industry-standard measures to protect your data, including encrypted connections (TLS), role-based access controls, and secure password storage. However, no method of transmission over the internet is 100% secure.
Your Rights
- Access: You can request a copy of your personal data.
- Correction: You can update your information through the app.
- Deletion: You can request deletion of your account and data.
- Withdraw consent: You can disable location permissions in your device settings.
Contact Us
If you have questions about this Privacy Policy, please contact us through the app's support channels or email the business administrator associated with your account.