Run your IT service business from one place
SMITTS brings tickets, assets, contracts, SLAs, and client communication into one practical platform for IT providers and managed services.
- 90-day free trial
- No credit card required
- $19/month per technician after trial
- Admin users free
- Cancel anytime
Built for it services
The workflows that matter most for your trade — in one platform.
Ticketing & Service Calls
Status workflows, priority routing, GPS check-in/out, and parts ordering — built for IT support.
Asset & CMDB Tracking
Track hardware, software, and equipment with parent-child relationships, warranty dates, and linked ticket history.
Contracts & SLAs
Recurring service contracts with billing schedules and SLA policies with breach monitoring.
Client Portal
A self-service portal where clients view tickets, quotes, invoices, and knowledge articles — branded to your business.
Knowledge Base
Client-visible articles and internal how-tos with per-client visibility control.
Recurring Maintenance
Automated ticket generation for preventive maintenance keeps client systems healthy.
Migrate from ConnectWise or Autotask
Import your clients, tickets, and assets from ConnectWise Manage or Autotask with a guided wizard — up and running in minutes.
How it works
Get up and running in three simple steps — no lengthy setup, no consultants required.
Add your business, clients, and technicians
Set up your company, import clients and their assets, and invite your techs.
Manage tickets from request to resolution
Create tickets, assign techs, track time, and keep a complete service record.
Quote, invoice, collect payment, and keep full history
Send quotes, invoice clients, collect online payment, and sync to your accounting tool.
Start your 90-day free trial
No credit card required. $19/month per technician after trial. Admin users free. Cancel anytime.